Fintech Customer Support Pain Points Survey
If a chatbot gave you wrong information about your stuck payment — who do you hold responsible?
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If a chatbot gave you wrong information about your stuck payment — who do you hold responsible?
Have you ever felt that a fintech company's support was designed to exhaust you into giving up?
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Have you ever felt that a fintech company's support was designed to exhaust you into giving up?
Would you trust a fintech platform more if you knew a real human was handling your support, even if you never saw their face?
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Would you trust a fintech platform more if you knew a real human was handling your support, even if you never saw their face?
When your payment fails — what is your first emotion?
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When your payment fails — what is your first emotion?
If a fintech platform lost your trust once — did you ever fully trust it again?
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If a fintech platform lost your trust once — did you ever fully trust it again?