Page 1 of 31

State of Franchise Customer Engagement 2026

If you've ever struggled to prove to a franchisee that a digital campaign actually drove a store visit, this study is for you.

We're benchmarking how franchise systems connect digital engagement to in-location visits, appointments, and revenue, what loyalty programs are actually delivering, and where networks are investing next.

For corporate franchise leaders and decision-makers. Anonymous, aggregate reporting, 8 to 10 minutes. Finish it and you get instant access to the preliminary data.

Want to be quoted in the published report? Leave your name, company, and URL in the open-ended questions.