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Airport Travel Experience Survey

Help Us Understand Modern Airport Experiences

We’re conducting a short research study to understand how travelers experience waiting, delays, layovers, and interactions inside airports.

This survey should take approximately 3–5 minutes to complete.

Your responses help shape future airport experiences focused on utility, comfort, and traveler engagement.

What kind of work do you do?

What type of traveler best describes you?

Which airport situations do you experience most often?

Which airport situations do you experience most often?

SECTION 2 - Airport Waiting Behavior

What do you usually do while waiting at airports??

What do you usually do while waiting at airports??

What is the most frustrating part of waiting at airports?

SECTION 3 - Interaction & Social Comfort

Have you ever interacted with strangers at an airport?

Have you ever interacted with strangers at an airport?
A
B
C
D

What would make airport interactions feel more comfortable?
*

What would make airport interactions feel more comfortable?*

Which types of airport communities would feel most useful to you?
*

Which types of airport communities would feel most useful to you?*

Section 4 - Trust, Safety & Utility

What concerns would you have about interacting with travelers digitally inside airports

What concerns would you have about interacting with travelers digitally inside airports

SECTION 5 - Concept Validation

Imagine a platform that allows verified travelers to engage in lightweight, temporary interactions inside airports during delays, waiting periods, or layovers.

How would you describe your reaction to this idea?

How would you describe your reaction to this idea?

What would most likely make you try a platform like this

What would most likely make you try a platform like this

Please use this last section to tell us if there is anything else that would improve your airport waiting experience?