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Strategy & Operations Associate

Location: Brooklyn, NY

Compensation: $65K - $90K + bonus

About Operating Crew

We help category-defining brands build supply chains that scale, allowing them to focus on the core of their business: crafting exceptional products and building their brand. We provide the operational backbone for brands generating $30M to $400M in revenue, including HULKEN, Equip, Moonbrew, FAIRE, and Tracksmith.

Operating Crew is a platform where brands architect their operational stack. We connect brands with in-house built solutions and a curated ecosystem of vetted partners. We're currently focused on the core supply chain verticals—packaging, shipping, and fulfillment—and will extend into other high-value services ranging from freight forwarding, packaging design, to inventory management. Our team's experience spans Warby Parker, Weee!, STONE AND STRAND, Atomic (the venture studio behind hims & hers), strategy consulting and law.

The Opportunity

This is the ideal role for someone who wants to build a foundation towards being a Head of Operations or Founder one day. You could say this is a mini-"chief of staff" role where you support high-stakes client work while owning internal company initiatives. You won't just be doing pure execution; you will be working closely with the team to see what it takes to build a profitable company, experiencing both the ups and downs of startup life, with the goal of eventually owning entire projects.

What You'll Work On

Solve Operational Puzzles: You’ll dig into the complex operations of our brand clients. Example: "How do we fully understand the fulfillment process for a $75M home goods brand to not only determine the best 3PL partner, but also optimize their packaging strategy?" You will gather data from brands and partners, build cost models, and help drive towards the right solutions.

Drive Client Work Streams: You are the glue that keeps projects moving. You will manage project timelines, ensure deliverables are met, and coordinate between clients, partners, and our internal team to ensure nothing falls through the cracks.

Think in Business Impact: You don’t just “do work” for the sake of it; you think within our business context. We want you to ask: "What is the highest ROI thing we can be doing right now?" and help design initiatives to help scale our business in a smart way.

Tech-Enabled Growth: You will drive our outreach strategy. This means researching brands, tailoring messages to founders, and running campaigns using platforms like Instantly, La Growth Machine, and Clay.

Process Design: You don’t just solve a problem once; you build the system that solves it forever (or at least until it needs to be adjusted again). You will look at manual tasks and ask, "How do we automate this with AI or better workflow design?"

A Typical Week Might Look Like...

Monday: Lead a kickoff for a beauty brand looking for a new 3PL, then jump into the data: use AI tools to extract quoted costs from multiple RFPs, and meticulously recheck all formulas and data to ensure our recommendation is 100% accurate.
Tuesday: Build and manage a complex shipping model for a supplements brand, comparing their current rates against the various carriers we have access to, helping them determine exactly how much savings they can realize.
That evening: Join the team at a partner event where the co-founder of Harry's is speaking, getting to know other folks in the NYC DTC community.
Wednesday: Drive our outbound strategy. You might use FetchFox to scrape attendee data from a DTC conference website, enrich the list, and craft personalized outreach to start building relationships with the founders we want to know. Thursday: Deep-dive into a packaging analysis for a supplements brand. You’ll run a simulation against 300,000 historical orders to determine the optimal split between mailers and boxes—balancing breakage mitigation for glass jars with the need to minimize "shipped air" and lower overall shipping costs.
Friday: Join a team brainstorm on developing a partnership with a supply chain data platform—strategizing how to co-design products that add value to their brands. Wrap up with a 1:1 to review the week and share feedback.

Who You Are

Systems Mindset: You love building systems. You understand that any analysis or insight is even more impactful if it fits into a repeatable business process.

Analytical Agility: You don't need to be a data scientist, but you should be comfortable wrangling data, putting it into a structured form, and deriving insights.

Bias for Action: You see opportunities before others do. You don't wait to be told what to fix; you spot problems and immediately come up with solutions that quickly gets results. We’re a lean team so we need to be efficient with our time to drive the business forward.

Low Ego, High Curiosity: You are comfortable working without a playbook. You’re happy to draft a LinkedIn post one hour and debug a complex 3PL pricing model the next.

Experience: You have 1–3 years of experience—whether in consulting, banking, or somewhere you've run ops—and a track record of solving quantitative problems while being great at working with people.

Apply

Tell us a bit more about yourself

Are you able to work out of Park Slope (Brooklyn) location daily? Only candidates who live in the area or will relocate will be considered.

Tell us about yourself: Share a bit about what motivates you both at work and outside of work.

Career trajectory: Where do you want to be or what do you want to have learned in 3–5 years? How do you see this role specifically helping you bridge the gap to get there?

Data chops: Tell us about the most challenging model you have built in Excel or Google Sheets. What was the objective, and which specific aspect of the build are you most proud of? (Bonus points if you can share a link to it)

Business drivers: We're a platform connecting brands to the right supply chain solutions, and are looking to scale the number of brands we work with. Based on this, what do you think are the key drivers for our business? What are the inputs and levers that matter most?

Project management: Describe a time you had to manage a project with multiple work streams and stakeholders. What specific system or approach did you use to ensure nothing fell through the cracks?

Seeing things through: Tell us about a project or hobby you took on purely for fun, where you worked extremely hard to master or see through—whether you succeeded or not. What drove you to put in that level of effort?

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