- If you are unable to attend a booked session or choose to reschedule, the session will be forfeited and charged in full. This applies regardless of the reason for cancellation.
- If I need to cancel a session, I will always provide as much notice as possible and will reschedule the session or provide credit where appropriate.
- If you provide reasonable notice, I will always try to offer an alternative time or swap with another client where possible; however, this cannot be guaranteed.