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Customer Success Salary Survey 2026

Pay in customer success is hard to benchmark. Most people negotiate on a guess, and bonus structures vary wildly from company to company. Let's put real numbers on it.

It takes 3 minutes and it is anonymous.

The survey is run by Customerscore.io, a customer success platform. The results will be free and public.

You and your company

Which country are you based in?

*

What is your role?

*

A

Customer Success Manager

B

Senior Customer Success Manager

C

Account Manager

D

Onboarding / Implementation Specialist

E

Customer Success Operations

F

Team Lead / Head of Customer Success

G

Director of Customer Success

H

VP Customer Success

I

Chief Customer Officer

J

CRO / Head of Sales

K

Other

How many years have you worked in customer success?

*

A

Less than 1 year

B

1 to 2 years

C

3 to 5 years

D

6 to 9 years

E

10+ years

In your company, Customer Success reports into...

*

A

CEO / Founder

B

Sales / CRO

C

Product

D

Operations

E

Marketing

F

Standalone CS / CX department

G

Other

How many people work at your company?

*

A

1 to 10

B

11 to 50

C

51 to 200

D

201 to 500

E

501 to 1000

F

1000+

Roughly what is your company's ARR?

*

Annual recurring revenue in USD. Just pick the closest range.

A

Under $1M

B

$1M to $5M

C

$5M to $20M

D

$20M to $50M

E

$50M to $100M

F

More than $100M

G

Not sure

Which customers do you mostly serve?

*

A

Mostly SMB

B

Mostly mid-market

C

Mostly enterprise

D

Mixed

How many accounts do you personally manage?

*

A

None, I do not have my own book

B

1 to 50

C

51 to 100

D

101 to 200

E

201 to 400

F

More than 400