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SAN Airport Shuttle Safety & Incident Report

Documenting hazardous conditions, blocked aisles, and overcrowding on ACE/Airport shuttles. Submissions are 100% anonymous unless you choose to leave contact info.

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Approximate Time(e.g., 2:15 PM)

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Which terminal were you traveling to or from?

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A

Terminal 1

B

Terminal 2

C

Rental Car

What is your primary job role?

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A

Flight Crew (Flight Attendant / Pilot)

B

Customer Service Agent (CSA) / Gate / Ramp

C

TSA Officer

D

Other Airport Staff

Bus Number or License Plate (Optional)

Look on the front bumper, rear bumper, or inside above the driver.

Select all safety violations observed

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Baggage completely blocking the walking aisle

Luggage stacked blocking the emergency exits or doors

Standing room only with NO handrails, straps, or grab bars available

Seated passengers forced to hold heavy baggage on their lap or in their hands

Fell onto asphalt/pavement outside the vehicle

Physical trip/fall while entering or exiting bus stairs

Bus bypassed waiting passengers due to extreme overcrowding

Driver operating recklessly / hard braking with standing passengers

Driver operating recklessly / Excessive speed

Bus breakdown / mechanical failure / pulled out of service

Excessive temperature inside shuttle / malfunctioning A/C or heat

Other (please specify below)

Upload Photo or Video Evidence

Have you or a coworker experienced or witnessed a past fall, injury, or severe medical event on the shuttle?

Optional. Please briefly describe what happened, including approximate dates or details if remembered (e.g., "Flight attendant fell down bus steps onto pavement in late 2025

Name

Leave completely blank if you prefer to submit 100% anonymously.