We are looking for a motivated and curious Junior Software Support Engineer to join our growing team in Novi Sad and work in a supportive environment where team members learn and grow together.
Why Fiscal Solutions?
Fiscal Solutions is an international, product-based IT company, providing stable and reliable fiscal software solutions used by retailers and POS partners across 27 countries. In addition to our software products, we also offer consulting services to help clients navigate local fiscal regulations efficiently. With over 60 professionals across Development, Support, Sales, Legal, Marketing, and Administration, we provide a collaborative environment where you can learn, grow, and advance your career within the company.
As a Junior Support Engineer, you will work under the guidance of senior engineers and team leads, gaining hands-on experience in supporting our fiscal products and resolving technical issues.
Responsibilities
Perform daily checks and monitor the performance of our fiscal software systems;
Receive, investigate, and resolve user issues via phone, email, or remote connection;
Open and manage tickets in the internal system, ensuring proper follow-up and resolution;
Provide guidance and support to clients for software-related issues via phone, email, or remote connection;
Assist in the delivery and configuration of new software versions and updates;
Maintain accurate documentation of processes, incidents, and solutions;
Collaborate with internal teams to escalate and resolve complex issues efficiently;
Support internal infrastructure and help users with basic technical queries;
Contribute to testing new features or software updates and updating internal knowledge base articles
Skills and Experience
Experience or education in IT or a related field (a degree is preferred);
Basic understanding of operating systems (Windows, macOS, Linux) and enterprise software;
Basic knowledge of databases (SQL);
Strong problem-solving and troubleshooting skills;
Clear communication skills in English (written & spoken);
Attention to detail and a structured approach to tasks;
Ability to work independently and in a team;
Familiarity with ticketing systems (Mantis, Jira, Zendesk) is a plus, but not mandatory;
Genuine interest in IT, software, and customer support;
Ability to communicate technical information clearly to end users;