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Report an Issue or Bug

We are so sorry you are experiencing an issue. Use the form below to report a bug to our software engineers. Please be as detailed as possible.

Note: If you are in need of immediate assistance, please use our chat feature at the lower right of the screen at Homepie.com

Let's start by giving the issue a short name

Ex: Offer button issue, Photo upload issue, Payment issue

How urgent do you think fixing the issue is?

1 - HIGHEST Priority Emergency Issues Functionality - I can't write or accept an offer.
5 - LOWEST Priority Non-urgent Issues Cosmetics - The text on a button is off centered.
How urgent do you think fixing the issue is?
High PriorityLow Priority

What device are you using?

What device are you using?
A
B
C
D
E
F
G

What browser are you using?

What browser are you using?
A
B
C
D
E
F
G

What page did the error occur on?

What was the expected result when you took the action that failed?

Be specific and avoid ambiguous answers.
Example: "When I clicked the Submit button after typing in all of my listing info, I expected to be brought to a confirmation page of some sort.

What was the actual result when you took the action that failed?

Please be specific and avoid ambiguous answers.
BAD: "It didn't work
GOOD: "I clicked the Submit Offer button and I was redirected to a screen that said 'Oops!'

What steps do we need to take to reproduce the issue?

Please indicate the exact steps you took when you had the issue so the engineers can reproduce it. This information is immensely helpful to our team, so we appreciate any and all details.
Rather than list the steps, you can create a Loom or other screen recording video and paste the link here. Loom is a free plugin that you can download here.

Visual Proof (screenshots, video, text)

Please upload a screenshot of the issue if possible.

If you are on a desktop computer, please upload a screenshot of the error messages in your browsers Console.

Follow these steps to get to the Console information:
1. Right click on the browser screen
2. Click inspect on the menu that popped up where you clicked
3. Just below your URL address bar, click on the tab says Console.
4. Take a screenshot, save it, and upload it below.